![]() ![]() I then informed the company I would dispute the charges with my credit card company and leave bad reviews, again no responses. I received an email there would be a delay in delivery, but when I tried to inquire how long the delay would be, I never got any response. When it was getting close to the shipping date, and after it, I called the company several times, each time I received voicemail, never a live person, I also sent numerous emails. First we ordered two items, their website states I believe 10-15 business days for shipping. This time we did not even get the product. Prior to this past order we noticed the carpet appeared much thinner vs in the past. We placed a few orders over the years and were very satisfied with both the company and product. It’s not fair paying this amount of money and receive a product with all these quality issues. ![]() They don’t respond to my messages and nobody answers the phone. People should know what to expect before buying from this company. Based on the description of the product I was expecting good quality, but this was an expensive, low quality item. They also advertise that “This product ships on a pallet”, but the item was inside the delivery trunk without any kind of protection/packaging so beneath the base it was full of dirt. I have a cat tree from another company called “C&C Cat Furniture”, which is of obviously superior quality (e.g. There are many exposed and loose staples making it a CHOKING HAZARD for the cats and for my toddler. Notorious craftsmanship defects include an ugly crease around the tree trunk which looks like a scarf, and the fact that the pagoda on the top is off centered! Also, a space was left between the tallest pillar and the neighbor platform, so it swings. I can see the exposed carpet backing on the wrinkled areas (which looks ugly), as well as when I slide a finger on the carpet. The carpet’s quality is of low density which will likely translate into less durability. I ordered an expensive ($1,399.99) cat house/tree from New Cat Condos on Dec of 2022, and after waiting for almost two months (note that the item was advertised to be already “ïn stock”) I received a low quality product and full of defects, which is not acceptable for such an expensive item. ![]()
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